Customer Support Representative — Managed by Pukena
Multi-channel customer support.
Create a free employer account, then complete your request. Pay the processing fee after sign-in to queue matching.
Overview
Pukena recruits, verifies, deploys, manages, pays and replaces customer support representative professionals for homes and businesses.
Responsibilities
- Role-specific duties agreed during your clarity call
- Performance standards aligned to your household or office
Who this role is for
Homes and businesses that want a vetted professional without handling recruitment and HR alone.
Vetted candidates
Managed payroll option
Replacement support
Concierge follow-up
Hiring process
- 1
Submit request
- 2
Pukena review
- 3
Processing fee
- 4
Sourcing & verification
- 5
Interview
- 6
Deployment
- 7
Salary management
Contract options
Management or direct — your choice
Same recruitment and vetting for every customer support representative placement. Choose whether Pukena manages payroll and ongoing support, or you employ the professional directly after handover.
Most popular
Management contract
₦60,000processing fee
- Pukena payroll & supervision
- Up to 3 free replacements / year
- Complaints & mediation handled by Pukena
Up to 3 free replacements per year on management contracts; then ₦30,000 per replacement.
Request with this optionDirect contract
₦80,000processing fee
- You employ & pay staff directly
- Same screening & shortlist flow
- Full control of day-to-day management
Recruitment support; client employs staff directly.
Request with this optionYou choose the contract type when you submit your request. The processing fee is charged only after your clarity call — monthly salary is agreed separately.
Monthly salary bands configured per role — admin can adjust in the catalog.