Question 1

What is Pukena?

Accepted Answer

Pukena Concierge is Nigeria's managed workforce partner for homes and businesses. We recruit, verify, and place vetted professionals — household roles (drivers, nannies, housekeepers, chefs, and more) and office/business roles (receptionists, front desk, admin, customer service, finance, HR, sales, operations, and specialists). Shortlists typically follow after your request and fee are confirmed.

Question 2

Who is Pukena for?

Accepted Answer

Pukena is built for luxury households, growing businesses and remote/digital teams who want discreet, structured hiring instead of informal referrals. We also onboard professionals as PukenaPros who complete verification and onboarding before appearing in our network.

Question 3

Are Pukena professionals your employees?

Accepted Answer

No. Professionals are independent service providers or your direct hires depending on the contract type you choose. Pukena facilitates vetting, introductions, recruitment processing, and — on management contracts — ongoing concierge coordination. The day-to-day employment relationship is between you and your worker unless your agreement states otherwise.

Question 4

What does hiring through Pukena cost?

Accepted Answer

You pay a one-time Recruitment & Verification Fee based on your contract model and package (Essential, Professional, or Executive Concierge). Essential starts at ₦60,000 (management) or ₦80,000 (direct). Higher packages and optional add-ons are available on /pricing. Monthly staff salary or package is separate.

Question 5

What is the difference between a management and direct contract?

Accepted Answer

Management contract: Pukena screens candidates, supports placement, and stays involved under Pukena management — including tools for payroll coordination, replacement requests, and service issues on active engagements. Direct contract: we recruit and hand over; you employ and manage payroll in-house. Replacements through Pukena are available on management contracts only. Package prices differ by contract model — see Recruitment & Verification Packages.

Question 6

Does the Recruitment & Verification Fee include the worker's monthly salary?

Accepted Answer

No. The Recruitment & Verification Fee covers candidate sourcing, screening, interviews, verification, documentation, deployment support and the benefits in your selected package. The monthly package or salary is separate. Published household packages are client all-in amounts that already include Pukena’s monthly management fee (default ₦50,000); your professional receives the balance.

Question 7

How do I pay?

Accepted Answer

Recruitment & Verification Fees and eligible placement payments are collected securely via Paystack checkout or bank transfer, depending on the step in your dashboard. After payment you will see an awaiting-confirmation status until concierge verifies funds; matching then moves forward. For help coordinating payment, contact concierge.

Question 8

When does Pukena start searching for candidates?

Accepted Answer

Your request is queued for matching after your Recruitment & Verification Fee is confirmed on file — not when the form is submitted alone. Concierge may reach out within one business day if anything is missing. Shortlisted profiles are typically shared within up to five working days after fee confirmation, depending on role, package and availability.

Question 9

How do I hire staff through Pukena?

Accepted Answer

Create an employer account, submit a recruitment request (role, location, schedule, live-in needs, contract type, recruitment package), pay the Recruitment & Verification Fee, then review shortlisted profiles we send to your dashboard or WhatsApp. Interview virtually or in person, approve your preferred candidate, and complete placement and resumption steps with concierge support.

Question 10

How long does it take to get a shortlist?

Accepted Answer

Our recruiters aim to present a vetted shortlist within 48 hours for many roles once your fee is confirmed, with profiles delivered within up to five working days depending on specificity, package priority and demand. Complex or multi-staff requests may take longer — concierge will keep you updated.

Question 11

What roles can I hire?

Accepted Answer

Household and estate roles (executive drivers, nannies, caregivers, housekeepers, chefs, butlers, household/estate managers, PAs, gardeners, laundry, tutors) plus office and business roles (receptionists, front desk officers, admin, executive assistants, customer service, finance, HR, sales & marketing, operations & logistics). Browse /services or start a hire request for any role at /hire/request?role=your-role-slug.

Question 12

Do you handle live-in staff?

Accepted Answer

Yes. Indicate live-in or live-out requirements in your booking notes and recruitment request. Our concierge will help structure expectations, interviews, and handover around accommodation and household rules.

Question 13

Can I hire part-time drivers only?

Accepted Answer

Yes. Book hourly, full-day, interstate, or driver-team trips from the Part-time drivers page — describe the trip on the form, then create a free employer account when you submit (same flow as part-time nanny or chef). Full-time dedicated drivers use monthly salary bands plus a one-time recruitment processing fee — see Professional drivers in Lagos.

Question 14

How much does a full-time nanny cost?

Accepted Answer

Full-time nanny packages are priced by skill level (not home size). Published client all-in monthly packages start at Childcare Assistant (live-in from ₦150,000 · live-out from ₦200,000), then Professional Nanny, Early Years Nanny, Nanny-Educator, and Specialist Childcare (custom quote from ₦450,000). Packages include Pukena’s ₦50,000 monthly management fee; the professional receives the balance. Child/complexity add-ons (2nd child, infant, twins, school runs) may apply. See Professional nannies in Lagos. One-time processing (₦60,000 management · ₦80,000 direct) is separate.

Question 15

What nanny skill levels does Pukena offer?

Accepted Answer

Five levels: Childcare Assistant (routine care for one child), Professional Nanny (independent daily care), Early Years Nanny (ECE / certified developmental care), Nanny-Educator (childcare plus tutoring and learning plans), and Specialist Childcare (newborn, nursing background, or special needs — quote after consultation). Start at /professional-nannies, then open the full-time packages page to pick a level and live-in or live-out.

Question 16

Can I hire a part-time nanny, housekeeper, or chef?

Accepted Answer

Yes. Each role has a full-time / part-time chooser hub (/professional-nannies, /professional-housekeepers, /professional-chefs). Part-time packages (babysitting, hourly care, cleaning visits, meal services, events, and more) are booked at /hire/on-demand/nanny, /hire/on-demand/housekeeper, or /hire/on-demand/chef with live package pricing.

Question 17

How much does a housekeeper or chef cost?

Accepted Answer

Housekeeper full-time packages are by home size and scope — from about ₦130,000/month (live-in cleaning-focused) up to about ₦280,000 (premium estate), with live-out from about ₦220,000. Chef packages start from about ₦250,000 (basic cook live-in), ₦350,000 (live-in chef), and ₦450,000 (live-out chef). Amounts are client all-in monthly packages including the ₦50,000 management fee. Confirm on /housekeepers-in-lagos or /professional-chefs-in-lagos; processing fees are separate.

Question 18

How does Pukena vet professionals?

Accepted Answer

Every PukenaPro goes through identity verification, reference checks, an in-person interview, and background screening before we introduce them for placements. Profiles on your shortlist are pre-screened; you still interview and approve the final match.

Question 19

What if the placement is not the right fit?

Accepted Answer

On active management contracts you may request a replacement from your dashboard (My staff). You receive 3 free replacement requests per calendar year; after that a ₦30,000 fee applies per request. Direct contracts do not include Pukena-managed replacements. Part-time driver assignments are handled with a new booking rather than a replacement case. For full-time drivers in the first three months of placement, special replacement timelines may apply (often 3–7 working days) as noted in your agreement.

Question 20

Can I report a service or conduct issue?

Accepted Answer

Yes. On active management engagements you can open a service ticket from your employer dashboard (performance, conduct, safety, damage, payment disputes, and more). Our operations team reviews and coordinates next steps with you and the professional.

Question 21

Which areas do you cover?

Accepted Answer

We actively serve Lekki, Ikoyi, Victoria Island, Ikeja GRA and Banana Island, with homes and businesses across other Lagos neighbourhoods on request. We also support employers in Abuja, Port Harcourt and other Nigerian cities, plus remote/digital placements nationwide — contact concierge for the latest coverage.

Question 22

Is my information kept private?

Accepted Answer

Yes. Your contact details and brief notes are shared only with professionals you approve for placement and with Pukena staff who coordinate your request. We do not publish your home or company information publicly.

Question 23

How do I join Pukena as staff?

Accepted Answer

Create a free talent account at pukena.ng/join. Choose your role — driver, nanny, chef, housekeeper, etc. — and complete onboarding on your phone or computer. Once verified, you join the PukenaPro network and can be matched to employer opportunities. Do not email to apply for a job; registration is online.

Question 24

I'm looking for a caregiver, nanny, or housekeeping job — how do I apply?

Accepted Answer

Register free at pukena.ng/join. Select nanny or housekeeper as your profession, complete your profile and verification, and our team will match you to suitable full-time or live-in roles with Lagos households.

Question 25

Can I earn money by referring others to Pukena?

Accepted Answer

Yes. Join the Pukena Referrals programme, share your unique link or code, and earn commission when someone you refer books a qualifying Pukena service and payment is confirmed. Withdrawals are available from a minimum wallet balance — see the Referrals page for current rates and tiers.

Question 26

How do I contact Pukena concierge?

Accepted Answer

Email info@pukena.ng or call 0814 812 3582. We typically reply within one business day. Use the Contact page for general enquiries, or your employer dashboard for active bookings and placements.

Questions, answered.

About Pukena

Fees & payments

How hiring works

Vetting & quality

Coverage & privacy

For professionals (PukenaPro)

Referrals

Support

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