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Verification

Verification & Quality Officer

Review PukenaPro applications, run guarantor checks, and maintain verification standards — including Spy Police drivers.

  • Lagos, Nigeria
  • Full-time
  • ₦100,000 – ₦150,000 / month
  • Posted June 2026
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About the role

  • You are the trust layer of Pukena. Nothing reaches a client shortlist without your sign-off.
  • You own the PukenaPro review drawer, Onboard intake, and Training alignment.

What you'll do

  • Approve or reject staff with clear reasons; request document re-uploads
  • Conduct guarantor reference calls and flag fraud patterns
  • Apply Spy Police checklist (academy cert, police ID, escort clearance)
  • Support admin Onboard intake for field-recruited candidates
  • Keep Training content aligned with verification standards

What we're looking for

  • 2+ years in HR screening, compliance, KYC, or agency vetting
  • Comfortable saying no and documenting why
  • Strong attention to document detail and consistency
  • Professional phone manner for guarantor calls
  • Based in Lagos

Nice to have

  • Experience verifying drivers or security personnel
  • Basic understanding of Nigerian ID documents

Admin console ownership

Day-to-day, you'll live in the Pukena admin console. These are the tabs this role owns or supports:

TabOwnership
PukenaProPrimary owner (review & verify)
OnboardPrimary owner
TrainingPrimary owner
LifecycleSupport

Benefits

  • Work on a product-led staffing platform used daily by Lagos households
  • Small team — real ownership, not corporate layers
  • Hybrid/on-site options depending on role
  • Training on Pukena admin console and concierge SOPs
  • Performance reviews tied to placement quality, not vanity metrics
  • Path to lead a function as Pukena scales across Nigeria