Accepting applications
Client success
Client Success / Employer Relations
Welcome employers, guide them through shortlists and placements, and nurture repeat business.
- Lagos, Nigeria
- Full-time
- ₦150,000 – ₦200,000 / month
- Posted June 2026
About the role
- •You are the human face of Pukena for households and companies hiring through us.
- •You partner with Ops on console actions but own employer communication and satisfaction.
What you'll do
- •Onboard new employers; explain processing fees, contract types, and timelines
- •Follow up when shortlists are sent; nudge dashboard actions
- •Handle employer-side complaints with Ops; manage replacement expectations
- •Maintain key client notes in the Clients tab; sync to marketing tools when appropriate
- •Support client referral leads from the Referrals tab
What we're looking for
- •2+ years in client success, account management, or luxury service
- •Excellent written and spoken English
- •Empathy without over-promising; can explain fees with confidence
- •Organized follow-up habit (CRM, spreadsheet, or similar)
- •Based in Lagos
Nice to have
- •Experience with high-net-worth or executive clients
- •Brevo, Mailchimp, or similar email tools
Admin console ownership
Day-to-day, you'll live in the Pukena admin console. These are the tabs this role owns or supports:
| Tab | Ownership |
|---|---|
| Clients | Primary owner |
| Bookings | Client comms (Ops owns actions) |
| Complaints | Employer-side |
| Placements | Client updates |
| Referrals | Client referral leads |
Benefits
- •Work on a product-led staffing platform used daily by Lagos households
- •Small team — real ownership, not corporate layers
- •Hybrid/on-site options depending on role
- •Training on Pukena admin console and concierge SOPs
- •Performance reviews tied to placement quality, not vanity metrics
- •Path to lead a function as Pukena scales across Nigeria